Know Your Customer.


Instant Evaluate ™ is a powerful Customer Service Management tool that provides immediate customer feedback -- both statistical responses and actual customer voice messages -- about how well products, individual employees, stores, or districts are performing on a daily, weekly, or monthly basis.

This data is compiled for quick, relevant evaluation, and it's always easy to view online. The technology Instant Evaluate uses, Interactive Voice Response (IVR), enables phone and Internet to work together in a powerful way that is amazingly cost effective. IVR has proven to be the most efficient way to compile customer opinions from a large and meaningful sample and is utilized by many large and small companies.

With Instant Evaluate, it's easy to stay aware of the specific strengths and weaknesses of your customer service and those who are responsible for it. Identify positive or negative trends as they happen. Or rank at a glance how products, employees or individual locations within a district or region are performing.

Even hear what your customers are saying -- actual voice messages are organized and easily accessed. Instant Evaluate helps managers respond quickly to resolve any issues before they become problems.

Best of all, Instant Evaluate is an inexpensive, turnkey solution.